Frequently Asked Questions

Our system is designed to work with minimal effort from you or your staff. The only things you need to learn is how to reply to people via our desktop/mobile app when you need to, how to answer the calls coming in (which is just like most other phone systems), and how to rate the AI bot's responses or add a new FAQ when necessary. These are pretty simple things you can learn in a few minutes with a little bit of repetition.

If you'd like to do more advanced things like manually send SMS blasts, email campaigns, post social media content, and do more outbound marketing there is more to learn, but we provide templates and support to help you make the process as easy as we can for you. You do not need to do this manual marketing tasks to get the benefit of the system, but that doesn't mean you shouldn't learn how to.

Most users are up and running within 10 days from submitting the Intake Form information we need to setup their account.

When you sign up for ConversionAssist you'll be immediately taken to our Intake Form to provide the details we need to get your account setup. You will then be prompted to book an onboarding call with our team to go over your account and any other details we'll need to cover together. Our goal is to have you up and running ASAP.

Operators with lower customer volume may not have any additional usage costs since our monthly usage credit may be enough for their needs.

After the included monthly credit there are charges for additional SMS, phone numbers, phone minutes, emails, the usage cost can be seen on this chart: https://conversionassist.me/pricing-sheet.

On average users in the US may have an additional $15-$70/mo in usage costs depending on the number of bookings/customers you have, messaging and phone volume, the character count of SMS messages and whether it's on/off season, etc. This is just an estimate and individual usage varies.

ConversionAssist can integrate with most booking platforms that allow booking data to be passed via a Webhook URL or those with a Zapier integration.

Some of the booking platforms we can integrate with include:

-FareHarbor

-Peek

-WaveRez

-Bokun

-Ventrata

-Rezdy

-Checkfront

-Bookeo

and any other platform that sends booking data via Zapier or a webhook URL

We integrate with:

-SmartWaiver

-Wherewolf

-Peek

-WaiverForever

However we may be able to integrate with your waiver solution if they have a Zapier integration or provide a webhook with customer details.

You can reach out to our team at [email protected] to see if we'd be able to support your waiver provider.

ConversionAssist plans come with the following available features:

-Unlimited Users

-Unlimited Contacts/Customers

-Booking/ResTech Integration (where applicable, see Integration partners below)

-Universal Inbox (Calls, SMS, Facebook Messenger, Whatsapp, Instagram Direct, SMS Chat Widget, Email)

-SMS Chat Widget

-Unlimited Quick Reply Templates

-Pre-Booking Reminders

-Post-Booking Review Requests via SMS

-Upsell SMS Automation

-Auto Follow Up for Leads

-SMS-Enabled Phone IVR

-Mobile App

-Social Media Posting/Scheduling (Facebook, IG, Google My Business, LinkedIn, TikTok, YouTube)

-Email Campaigns & Templates Access

-Call Tracking & Recording

-Website/Landing Page Builder

-Website Form/Popup Creation

-Workflow/Automation Builder

-AI Bot

-AI Phone Assistant

For a full list visit our pricing page: https://conversionassist.me/pricing

Yes you can, but you don't have to. Phone number porting can take weeks and require back and forth approval. Delays and intermittent issues with calls going through are possible toward the end of the porting process.

Nope. You can choose a monthly or annual plan with no contracts. If you're not sold on the system, start with a monthly plan and you can always switch to an annual plan later.

Support is provided through our ticket system/email. We are typically able to respond in a matter of hours and most of the time with a solution. We may choose to offer a Zoom or Google Meet call if we feel that is necessary to resolve any issues.

We're also here to help you with minor tweaks and changes in your account if you need. Maybe it's adjusting a message or the timing of a message, you can just reach out and we'll help.

We DO NOT include creating or troubleshooting custom automations, new integrations, or creating bespoke workflows as support. We can scope them out and help you create/fix them for a fee, but this is outside the scope of included support. You are more than welcome to reach out to us if you're considering a new automation and we can see if it falls within the scope of the included level of support.