As Seen On :
ResTech and Waiver Integrations
Auto-magically pull in customers from ResTech bookings or Waivers
Customer name, email, phone, type of booking, revenue, and more are used to leverage automated follow ups!
Communicate with customers in bulk
Ever wish you could text message or email everyone booked on a specific day due to a change in weather or cancellations? Now you can!
AI Powered Chat Bot
/ Phone Assistant
Trained on your FAQs
Train the bot on your business and let it handle incoming customer questions.
Easily jump into the conversation
If you choose to jump into the conversation, the bot goes to sleep automatically.
Customize where it answers
Customize where it answers - Choose to have the bot answer incoming SMS, chat widget convos, Facebook, or just certain channels.
Built in Automations
Lead Conversion Automations
Booking/Customer Automations
Communication & Automation Tools-
Missed call text
Automatically text missed callers to recover the sale before they book with a competitor.
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Auto Lead Follow Up
Send a series of SMS and emails to hot leads that are interested in booking until they take action.
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Phone IVR w/ FAQs
Save time answering FAQs with a phone IVR that gives people the option to get FAQs answered before connecting with a human.
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SMS Chat Widget
Add an SMS-based chat widget to your website to capture lead’s phone numbers. Text is the preferred method of communication.
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Contact Forms to SMS/Phone Calls
Don’t miss inquiries. Automatically text yourself and the prospect right after they fill out a form. Then have the system call you and connect the call to the prospect.
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“Speed to Lead” Instant Replies
Send an instant reply seconds after someone reaches out to you.
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Keyword FAQ Automation
Fast answers to FAQs by sms. Just choose a key phrase and a response to send people when it’s used.
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AI Bot (in beta)
Have an AI bot that can take the FAQs you provide and respond to customer questions when they come in 24/7/365.
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Day of Booking Reminders
Send “day of” booking messages to let customers know important things (i.e. where to park, what to bring, link to waiver, map link for your location, etc.)
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Review Requests (SMS & Email)
Send SMS to customers 24 hours after their booking. Thank them, ask for any feedback, and include a link to leave a review on your platform of choice.
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Autopilot Upselling
Send an SMS message that reminds customers to take advantage of an upsell right after they book.
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3-Year Email Nurture Campaigns
Schedule holiday and seasonal emails to your customers with a few minutes of planning.
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Customer “Thank You” Email Campaign
Thank customers via email 2 days after their booking with you.
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2-Year “Win-Back” Email Campaign
Send emails that start 9 months after their last booking date to see if they plan to come back and remind them to book again.
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SMS & Email Blast Automation Templates
Send Email & SMS campaigns to contacts who might book again. Create lists of contacts based on any data you have.
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Get OTA Customer Email Automation
Ever wish you could get OTA customer’s email for follow up or customer service? Now you can!
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Birthday SMS/Email Automation
Send a “Happy Birthday” email/SMS to customers on their birthday.
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Universal Inbox for All Communication Channels
Captures all communication from phone, sms, Facebook Messenger, Whatsapp, Instagram DM, email, etc. No more jumping from app to app!
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Email Marketing Platform
Replace your expensive email marketing system and send campaigns in our system instead.
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AI Google Review Replies
Have AI reply to your reviews. Have control over whether it responds to all reviews, good reviews, or bad reviews.
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Social Media Scheduler & Content Recycling
Setup your social media posts days/months/years in advance. Even reschedule the same content to be posted again at a future date!
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Automatically Post Reviews to Social Media
Have your Google Reviews posted to Facebook when you get a new review. Control which reviews get sent based on star rating.
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Phone Call Tracking & Recording
Call recording & tracking allows you to know how staff and customers are interacting with one another anytime you need to.
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Smart Sales Pipeline
Keep track of leads, where they are in your sales pipeline, and automate communication when they are moved from one stage to the next.
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Document Signing
Create document templates and send them to contacts for online signing and management.
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Landing Pages/Websites
Create single landing pages or entire websites for promotions or everyday business use.
Missed call text
Automatically text missed callers to recover the sale before they book with a competitor.
Auto Lead Follow Up
Send a series of SMS and emails to hot leads that are interested in booking until they take action.
Phone IVR w/ FAQs
Save time answering FAQs with a phone IVR that gives people the option to get FAQs answered before connecting with a human.
SMS Chat Widget
Add an SMS-based chat widget to your website to capture lead’s phone numbers. Text is the preferred method of communication.
Contact Forms to SMS/Phone Calls
Don’t miss inquiries. Automatically text yourself and the prospect right after they fill out a form. Then have the system call you and connect the call to the prospect.
“Speed to Lead” Instant Replies
Send an instant reply seconds after someone reaches out to you.
Keyword FAQ Automation
Fast answers to FAQs by sms. Just choose a key phrase and a response to send people when it’s used.
AI Bot (in beta)
Have an AI bot that can take the FAQs you provide and respond to customer questions when they come in 24/7/365.
Day of Booking Reminders
Send “day of” booking messages to let customers know important things (i.e. where to park, what to bring, link to waiver, map link for your location, etc.)
Review Requests (SMS & Email)
Send SMS to customers 24 hours after their booking. Thank them, ask for any feedback, and include a link to leave a review on your platform of choice.
Autopilot Upselling
Send an SMS message that reminds customers to take advantage of an upsell right after they book.
3-Year Email Nurture Campaigns
Schedule holiday and seasonal emails to your customers with a few minutes of planning.
Customer “Thank You” Email Campaign
Thank customers via email 2 days after their booking with you.
2-Year “Win-Back” Email Campaign
Send emails that start 9 months after their last booking date to see if they plan to come back and remind them to book again.
SMS & Email Blast Automation Templates
Send Email & SMS campaigns to contacts who might book again. Create lists of contacts based on any data you have.
Get OTA Customer Email Automation
Ever wish you could get OTA customer’s email for follow up or customer service? Now you can!
Birthday SMS/Email Automation
Send a “Happy Birthday” email/SMS to customers on their birthday.
Universal Inbox for All Communication Channels
Captures all communication from phone, sms, Facebook Messenger, Whatsapp, Instagram DM, email, etc. No more jumping from app to app!
Email Marketing Platform
Replace your expensive email marketing system and send campaigns in our system instead.
AI Google Review Replies
Have AI reply to your reviews. Have control over whether it responds to all reviews, good reviews, or bad reviews.
Social Media Scheduler & Content Recycling
Setup your social media posts days/months/years in advance. Even reschedule the same content to be posted again at a future date!
Automatically Post Reviews to Social Media
Have your Google Reviews posted to Facebook when you get a new review. Control which reviews get sent based on star rating.
Phone Call Tracking & Recording
Call recording & tracking allows you to know how staff and customers are interacting with one another anytime you need to.
Smart Sales Pipeline
Keep track of leads, where they are in your sales pipeline, and automate communication when they are moved from one stage to the next.
Document Signing
Create document templates and send them to contacts for online signing and management.
Landing Pages/Websites
Create single landing pages or entire websites for promotions or everyday business use.
What Our Customers Are Saying
“Working with ConversionAssist and Dustin has been extremely, extremely beneficial for me and my business”
Justin Buzzi
Get Up And Go Kayaking
“I wish I had this system from day one—it would have been an absolute game changer for the past 9 years.”
Kyle McDowell
Kenai Backcountry Adventures
“I'm glad I chose ConversionAssist when I did; it’s worked out perfectly for me.”
Cheryl Cullen
Visit London Taxi Tours
“I love that you are always adding new features”
Brittany Miller
Destin Pontoon Charters
“Working with ConversionAssist and Dustin has been extremely, extremely beneficial for me and my business”
Justin Buzzi
Get Up And Go Kayaking
“I wish I had this system from day one—it would have been an absolute game changer for the past 9 years.”
Kyle McDowell
Kenai Backcountry Adventures
“I'm glad I chose ConversionAssist when I did; it’s worked out perfectly for me.”
Cheryl Cullen
Visit London Taxi Tours
“I love that you are always adding new features”
Brittany Miller
Destin Pontoon Charters
Mobile App
Message and respond on the go
If you're on the go you can respond to customers without being tied to a physical location.
Templated messages make life easier
Who has time to type out long messages? Use Templates to easily answer common FAQs with ease.
Phone calls and Video Messages
Answer calls to your tracking numbers on the app and create video messages there as well to add a personal touch to your communications.
SMS-based Chat Widget
Tired of getting overwhelmed with calls?
Our SMS-based chat widget is perfect for turning would be callers into text conversations. Customers and operators both love this method of communication.
Auto-replies improve the customer experience
We can automatically greet people who message the business and buy you or your staff extra time to respond while making the customer feel like they are being attended to.
Better than Web-based Live Chat
Web-based live chat requires people to stay on your website to interact. With SMS-based chat you will have a way to reach them even if they left your website!
Universal Inbox: Calls, SMS Chat, Text Messages, WhatsApp, Facebook Messenger, Instagram DM
All your communications sync into a single inbox
No more having to jump from app to app the respond to customers, or worse, miss out on a booking because you didn't!
Easily message people on any platform
Using our mobile or desktop app you can message people in one place no matter where they contacted you.
See new Google Reviews and respond or dispute from the same inbox
There's no need to log into Google My Business to respond to reviews. Simply respond or dispute in the inbox.
Phone Call Tracking
Track where your calls are coming from
Never wonder where new business is coming from again. Use tracking phone numbers to show you where to spend your advertising dollars.
Missed call recovery via text
We know that every call could be a valuable customer. Automatically text back callers you missed and recover that potential revenue.
Call recording disposition
Ever wonder what really happened on a phone call between your staff and a customer? Now you can know with call recordings for both inbound and outbound phone calls.
Customer SMS Automations
Automate pre & post booking messages
Need to tell people where to park, what to bring, or reminders about their tour or rental? Now you can automatically!
Improve the customer experience
Customers love to be informed and kept in the loop. Don't rely on your staff to do the heavy lifting any longer.
Messages filtered by whatever you need
Need certain messages only for certain booking types? No problem! Just let us know the message and who it should go to and we'll handle the rest.
Post-Booking Review
Requests
Get more reviews with less effort
Automatically engage with customers after their booking ends to generate more reviews and get valuable customer feedback.
Google, Facebook, or other 3rd party sites.
You're not limited to requesting reviews on a certain website. It's up to you!
Get valuable feedback
Our SMS-based review process engages customers to share their experience in addition to requesting a review. Learn the good and "not so good" experiences customers are having.
Templated SMS Messages
Stop typing the same thing over and over
Constantly answering the same questions? Now you can template responses to save your staff time and energy.
Control the communication
Ever wish your staff followed the same script or messaging with customers? With templates, you dictate what is said and how it's worded at scale.
Easily create or edit templates
If things change and you need to update or add new templates is simple and easy to do.
Payment Integration via Stripe
Send text-2-pay links easily
Want to make it easy for a customer to pay? Send them a text link via Stripe integration.
Make it easy for customers to tip
Nobody carries cash anymore. Now you can ask for tips via text and make it simple for customers to reward your guides for a job well done.
Lower fees than ResTech solutions
Getting payments via our system costs you no additional fees (Stripe fees apply).
Smart Lists for Mass Communication
Message customers in bulk
Whether there is a change to an itinerary or cancellations due to weather, our system makes it easy to message everyone in bulk.
Save lists of customer segments
Want to quickly and easily find customers who booked a certain type of tour or on a certain day? No problem!
Customer data at your fingertips
Look at customer insights for how they interacted with your business, all communications in a feed, and booking details.
Frequently Asked Questions
What features are included with ConversionAssist?
ConversionAssist plans come with the following available features:
-Unlimited Users
-Unlimited Contacts/Customers
-Booking/ResTech Integration (where applicable, see Integration partners below)
-Universal Inbox (Calls, Google My Business chat, SMS, Facebook Messenger, Instagram Direct, SMS Chat Widget, Email)
-Prompted SMS Chat Widget
-Unlimited Quick Reply Templates
-Pre-Booking Reminders
-Post-Booking Review Requests via SMS
-Upsell SMS Automation
-Auto Follow Up for Leads
-SMS-Enabled Phone IVR
-Mobile App
-Social Media Posting/Scheduling (Facebook, IG, Twitter, Google My Business, LinkedIn, TikTok)
-Email Campaigns & Templates Access
-Send Ringless Voice Messages
-Call Tracking & Recording
-Website/Landing Page Builder
-Website Form/Popup Creation
-Workflow/Automation Builder
-Access to our Zapier Integration
-AI Bot
-AI Phone Assistant (Coming Soon!)
What is the cost for additional SMS/Phone/Email usage?
Operators with lower customer volume may not have any additional usage costs since our monthly usage credit may be enough for their needs.
After the included monthly credit there are charges for additional SMS, phone numbers, phone minutes, emails, the usage cost can be seen on this chart: https://conversionassist.me/pricing-sheet.
On average users in the US may have an additional $15-$70/mo in usage costs depending on the number of bookings/customers you have, messaging and phone volume, the character count of SMS messages and whether it's on/off season, choosing to use additional AI features with separate usage costs, etc. This is just an estimate and individual usage varies.
What Booking platforms does ConversionAssist integrate with?
ConversionAssist can integrate with most booking platforms that allow booking data to be passed via a Webhook URL or those with a Zapier integration.
Some of the booking platforms we can integrate with include:
-FareHarbor
-Peek
-WavRez
-Bokun
and any other platform that sends booking data via Zapier or a webhook URL
What Waiver softwares does ConversionAssist integrate with?
We integrate with SmartWaiver and Wherewolf, however we may be able to integrate with your waiver solution if they have a Zapier integration or provide a webhook with customer details.
You can reach out to our team at [email protected] to see if we'd be able to support your waiver provider.
How long does it take to get setup?
Most users are up and running within 7 days from submitting the Intake Form information we need to setup their account.
When you sign up for ConversionAssist you'll be immediately taken to our Intake Form to provide the details we need to get your account setup. You will then be prompted to book an onboarding call with our team to go over your account and any other details we'll need to cover together.
Our goal is to have you up and running right after our onboarding call. There may be occasional delays integrating with your booking platform or getting phone numbers SMS registered that may not allow this to be possible.
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