We Help Tour & Activity Operators
Get More Bookings
Improve Customer Experience
Automate Reviews
Make Staff More Efficient
FareHarbor + Zapier Integrations
Auto-magically pull in customers from FareHarbor bookings
Customer name, email, phone, type of booking, revenue, and more are used to leverage automated follow ups!
Communicate with customers in bulk
Ever wish you could text message everyone booked on a specific day due to a change in weather or cancellations? Now you can!
Universal Inbox: Calls, SMS Chat, Text Messages, Google My Business, Facebook Messenger, Instagram DM
All your communications sync into a single inbox
No more having to jump from app to app the respond to customers, or worse, miss out on a booking because you didn't!
Easily message people on any platform
Using our mobile or desktop app you can message people in one place no matter where they contacted you.
See new Google Reviews and respond or dispute from the same inbox
There's no need to log into Google My Business to respond to reviews. Simply respond or dispute in the inbox.
Mobile App
Message and respond on the go
If you're on the go you can respond to customers without being tied to a physical location.
Templated messages make life easier
Who has time to type out long messages? Use Templates to easily answer common FAQs with ease.
Phone calls and Video Messages
Answer calls to your tracking numbers on the app and create video messages there as well to add a personal touch to your communications.
SMS-based Chat Widget
Tired of getting overwhelmed with calls?
Our SMS-based chat widget is perfect for turning would be callers into text conversations. Customers and operators both love this method of communication.
Auto-replies improve the customer experience
We can automatically greet people who message the business and buy you or your staff extra time to respond while making the customer feel like they are being attended to.
Better than Web-based Live Chat
Web-based live chat requires people to stay on your website to interact. With SMS-based chat you will have a way to reach them even if they left your website!
Phone Call Tracking
Track where your calls are coming from
Never wonder where new business is coming from again. Use tracking phone numbers to show you where to spend your advertising dollars.
Missed call recovery via text
We know that every call could be a valuable customer. Automatically text back callers you missed and recover that potential revenue.
Call recording disposition
Ever wonder what really happened on a phone call between your staff and a customer? Now you can know with call recordings for both inbound and outbound phone calls.
Customer SMS Automations
Automate pre & post booking messages
Need to tell people where to park, what to bring, or reminders about their tour or rental? Now you can automatically!
Improve the customer experience
Customers love to be informed and kept in the loop. Don't rely on your staff to do the heavy lifting any longer.
Messages filtered by whatever you need
Need certain messages only for certain booking types? No problem! Just let us know the message and who it should go to and we'll handle the rest.
Post-Booking Review Requests
Get more reviews with less effort
Automatically engage with customers after their booking ends to generate more reviews and get valuable customer feedback.
Google, Facebook, or other 3rd party sites.
You're not limited to requesting reviews on a certain website. It's up to you!
Get valuable feedback
Our SMS-based review process engages customers to share their experience in addition to requesting a review. Learn the good and "not so good" experiences customers are having.
Templated SMS Messages
Stop typing the same thing over and over
Constantly answering the same questions? Now you can template responses to save your staff time and energy.
Control the communication
Ever wish your staff followed the same script or messaging with customers? With templates, you dictate what is said and how it's worded at scale.
Easily create or edit templates
If things change and you need to update or add new templates is simple and easy to do.
Payment Integration via
Stripe
Send text-2-pay links easily
Want to make it easy for a customer to pay? Send them a text link via Stripe integration.
Make it easy for customers to tip
Nobody carries cash anymore. Now you can ask for tips via text and make it simple for customers to reward your guides for a job well done.
Lower fees than ResTech solutions
Getting payments via our system costs you no additional fees (Stripe fees apply).
Smart Lists for Mass Communication
Message customers in bulk
Whether there is a change to an itinerary or cancellations due to weather, our system makes it easy to message everyone in bulk.
Save lists of customer segments
Want to quickly and easily find customers who booked a certain type of tour or on a certain day? No problem!
Customer data at your fingertips
Look at customer insights for how they interacted with your business, all communications in a feed, and booking details.
